Operational Intelligence
The HIVE
A performance intelligence platform designed to turn frontline operational data into clearer decisions and actionable management insight.
Observe → Explain → Recommend
From data to action
Operations Leader • Systems Builder
Turning Ideas IntoReal-World Impact.
I'm Michael Stewart — an operations leader who leverages people, data, technology, and practical innovation to drive performance, improve efficiency, and deliver exceptional customer experiences.
People
Leader
Systems
Builder
Customer
Driven
Impact
Measured
Michael Stewart
Operations • Innovation • Impact
Selected Work
Ideas put into practice.
Systems designed around real operating problems, with results presented in context rather than as isolated metrics.
Explore case study →
Customer Experience & Growth
Project Ambassador
A frontline engagement pilot turning waiting time into purposeful interaction, digital adoption, referrals, and customer feedback.
10+
Centers using or piloting the model
Workflow Innovation
New Donor App
A digital-first approach to improving the new-donor journey through earlier engagement and better workflow visibility.
Live
Workflow visibility
How I Work
Strategy means more when it survives contact with reality.
I've built my career leading complex operations while staying close enough to the frontline to see where systems, processes, and customer experiences actually break.
Operations LeadershipCustomer ExperienceFinancial ServicesAnalyticsProcess Improvement
01
See the Problem
Stay close enough to the frontline to understand where the real friction exists.
02
Build the Solution
Turn insight into practical systems and interventions people can actually use.
03
Measure the Outcome
Use evidence to determine what changed, what worked, and what comes next.
What's Next?
Interested in what we could build next?
I'm interested in opportunities where operations, technology, analytics, and customer experience come together to solve meaningful problems.